At approximately 9 am, ET Online Learning identified system errors that caused a mass conclusion of Canvas Courses.
Online Learning is working to resolve this issue and restore all course content before 12 today.
If you notice your course is gone, do not panic. Please use Ellie or email [email protected] to submit a Help Desk ticket, and we will be sure to restore all course content.
We will post an update in Canvas once the issue is resolved.
Thank you for your patience,
Online Learning
Director of Instructional Design & Online Learning
From: Information Technology (IT)
Date: Thu, Mar 25, 2021 at 8:50 AM
Subject: Alert from IT: Canvas Issues 3/25/21
To: Information Technology (IT)
Canvas (WorldClassRoom) experienced a brief outage this morning, Thursday, March 25, 2021 at approximately 7:50am CDT. The vendor that hosts this service, Instructure, has made progress in restoring access, however, page load times may be slower until the issue is fully resolved.
Instructure will post updates at https://status.instructure.com/ and Webster Information Technology will also post updates on our status page at http://status.webster.edu. Please check these pages for confirmation of full resolution.
Thank you for your patience.
IT Service Desk
support@IT
Please note the it@IT address is not monitored for incoming messages. Please direct all technology support requests and inquiries to the IT Service Desk directly at support@IT
On January 3rd around 10:30PM Online Learning was alerted of an course enrollment issue within Canvas. These issues have persisted and are currently affecting a large number of students’ active course enrollments. We have identified the issue to be an error in IT’s course enrollment process relative to server communications. The IT team is currently working on resolving this issue. Please remain patient and watch Canvas and your email for updates regarding this issue. If you have been affected by this issue in any way, please submit a ticket to the Online Learning Help Desk. Please include the following information in your ticket:
On October 28, 2020, at approximately 2:15 pm ET, Online Learning identified system errors that caused a mass enrollment drop of students and faculty within certain Canvas courses. This issue is due to an overload of Canvas’ Servers. Online Learning is working with Canvas to mitigate this solution as soon as possible and will publish another announcement updating the community on its resolution.
If you are experiencing a missing course or any other issue related to a course enrollment drop, please submit a ticket to the Online Learning Help Desk via email.
Course Disspearance: Please Do NOT Conclude Courses
Greetings,
The stem of this course disappearance issue has seemingly come from instructors “concluding” their course(s) within the course settings. Please do NOT conclude your courses as this prevents students from accessing or viewing the course at all. Online Learning has a Term date set that will automatically conclude courses for you; please do NOT conclude your courses under ANY circumstances. If you have concluded any Fall 2021 courses, please go back into the course settings and “un-conclude” the course.
At approximately 8am, ET Online Learning identified system errors coming from Instructure Canvas’ servers that have been causing entire courses to be deleted from Canvas.
Online Learning is working to resolve this issue and are hopeful that we can restore all courses by 5pm today.
If you notice your course is gone, do not panic. Please use Ellie or email to submit an Online Learning Help Desk ticket and we will be sure to restore all course content as soon as possible.
We will send post an update in Canvas once the issue is resolved and Instructure Canvas has confirmed that they are no longer have server issues.
At approximately 8am, ET Online Learning identified system errors coming from Instructure Canvas’ servers that have been causing entire courses to be deleted from Canvas.
Online Learning is working to resolve this issue and are hopeful that we can restore all courses by 5pm today.
We believe we have detected the root of the issue. If you cannot see your course within Canvas, please ensure that you are using the web application and NOT the mobile application. We have received numerous reports of courses not displaying on the mobile app but appropriately showing within the web application. Please access your courses via the web application for the time being. Online Learning will continue working with Canvas to resolve their server errors so that courses will return to the mobile application display. If your courses still do not display on ANY platform, please email Online Learning OR use Ellie the Support Bot to submit a ticket to the Online Learning Help Desk.
At approximately 8am, ET Online Learning identified system errors coming from Instructure Canvas’ servers that have been causing entire courses to be deleted from Canvas.
Online Learning is working to resolve this issue and are hopeful that we can restore all courses by 5pm today.
We believe we have detected the root of the issue. Please follow the steps below and see if your courses display
1. Access your Canvas dashboard.
2. On the left-hand side, click “Courses”.
3. At the bottom of the list, click “All courses”.
4. Scroll down to “Past Enrollments” and check to see if your courses display.
If your course(s) display under “Past Enrollments” but not under “Course” or on your dashboard, please email Online Learning at () with your name, email, and the course(s) that have disappeared.
Regards,
Online Learning
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What a profound honor, privilege, & grace in this life, to be entrusted, even momentarily, with the temporary care, safety, and education of other peoples' children. "Education is not preparation for life; education is life itself." -John Dewey, "Education comes from within; you get it by struggle and effort and thought." -Napoleon Hill, "What nobler employment, or more valuable to the state, than that of the [individual] who instructs the rising generation." -Marcus Tullius Cicero, De Divinatione