Course Deletions UPDATE

URGENT: Canvas Course Deletions Update

MEMO: 

To: Faculty and Students

From: Online Learning 

Date: 12/18/2020

Subject: Course Deletions

At approximately 8am, ET Online Learning identified system errors coming from Instructure Canvas’ servers that have been causing entire courses to be deleted from Canvas. 

Online Learning is working to resolve this issue and are hopeful that we can restore all courses by 5pm today. 

We believe we have detected the root of the issue. If you cannot see your course within Canvas, please ensure that you are using the web application and NOT the mobile application. We have received numerous reports of courses not displaying on the mobile app but appropriately showing within the web application. Please access your courses via the web application for the time being. Online Learning will continue working with Canvas to resolve their server errors so that courses will return to the mobile application display. If your courses still do not display on ANY platform, please email Online Learning OR use Ellie the Support Bot to submit a ticket to the Online Learning Help Desk.

Regards,

Online Learning