Canvas 7

From: Information Technology (IT)
Date: Thu, Mar 25, 2021 at 8:50 AM
Subject: Alert from IT: Canvas Issues 3/25/21
To: Information Technology (IT)

Canvas (WorldClassRoom) experienced a brief outage this morning, Thursday, March 25, 2021 at approximately 7:50am CDT. The vendor that hosts this service, Instructure, has made progress in restoring access, however, page load times may be slower until the issue is fully resolved.

Instructure will post updates at https://status.instructure.com/ and Webster Information Technology will also post updates on our status page at http://status.webster.edu. Please check these pages for confirmation of full resolution.

Thank you for your patience.

IT Service Desk
support@IT

Please note the it@IT address is not monitored for incoming messages. Please direct all technology support requests and inquiries to the IT Service Desk directly at support@IT

Canvas 6

Canvas Course Enrollment Issues

Greetings,

On January 3rd around 10:30PM Online Learning was alerted of an course enrollment issue within Canvas. These issues have persisted and are currently affecting a large number of students’ active course enrollments. We have identified the issue to be an error in IT’s course enrollment process relative to server communications. The IT team is currently working on resolving this issue. Please remain patient and watch Canvas and your email for updates regarding this issue. If you have been affected by this issue in any way, please submit a ticket to the Online Learning Help Desk.  Please include the following information in your ticket:

  • First and last name
  • email account
  • ID#
  • Missing course(s)

Regards,

Online Learning

Canvas

URGENT: Mass Course Enrollment Drop

URGENT: Mass Course Enrollment Drop Update

MEMO:

To: Students

From: Online Learning

Date: 10/28/2020

Subject: Course Enrollment Issues

  On October 28, 2020, at approximately 2:15 pm ET, Online Learning identified system errors that caused a mass enrollment drop of students and faculty within certain Canvas courses. This issue is due to an overload of Canvas’ Servers. Online Learning is working with Canvas to mitigate this solution as soon as possible and will publish another announcement updating the community on its resolution. 

If you are experiencing a missing course or any other issue related to a course enrollment drop, please submit a ticket to the Online Learning Help Desk via email.

 

Thank you for your understanding,

Online Learning

Canvas 5

Course Disspearance: Please Do NOT Conclude Courses

Greetings,

The stem of this course disappearance issue has seemingly come from instructors “concluding” their course(s) within the course settings. Please do NOT conclude your courses as this prevents students from accessing or viewing the course at all. Online Learning has a Term date set that will automatically conclude courses for you; please do NOT conclude your courses under ANY circumstances. If you have concluded any Fall 2021 courses, please go back into the course settings and “un-conclude” the course.

Regards,

Online Learning

Canvas 4

Course Deletions

URGENT: Canvas Course Deletions

MEMO: 

To: Faculty and Students

From: Online Learning 

Date: 12/18/2020

Subject: Course Deletions

At approximately 8am, ET Online Learning identified system errors coming from Instructure Canvas’ servers that have been causing entire courses to be deleted from Canvas. 

Online Learning is working to resolve this issue and are hopeful that we can restore all courses by 5pm today. 

If you notice your course is gone, do not panic. Please use Ellie or email to submit an Online Learning Help Desk ticket and we will be sure to restore all course content as soon as possible. 

We will send post an update in Canvas once the issue is resolved and Instructure Canvas has confirmed that they are no longer have server issues. 

Thank you for your patience, 

Online Learning  

Canvas 3

Course Deletions UPDATE

URGENT: Canvas Course Deletions Update

MEMO: 

To: Faculty and Students

From: Online Learning 

Date: 12/18/2020

Subject: Course Deletions

At approximately 8am, ET Online Learning identified system errors coming from Instructure Canvas’ servers that have been causing entire courses to be deleted from Canvas. 

Online Learning is working to resolve this issue and are hopeful that we can restore all courses by 5pm today. 

We believe we have detected the root of the issue. If you cannot see your course within Canvas, please ensure that you are using the web application and NOT the mobile application. We have received numerous reports of courses not displaying on the mobile app but appropriately showing within the web application. Please access your courses via the web application for the time being. Online Learning will continue working with Canvas to resolve their server errors so that courses will return to the mobile application display. If your courses still do not display on ANY platform, please email Online Learning OR use Ellie the Support Bot to submit a ticket to the Online Learning Help Desk.

Regards,

Online Learning  

Canvas 2

Course Deletions UPDATE

URGENT: Canvas Course Deletions Update

MEMO: 

To: Faculty and Students

From: Online Learning 

Date: 12/18/2020

Subject: Course Deletions

At approximately 8am, ET Online Learning identified system errors coming from Instructure Canvas’ servers that have been causing entire courses to be deleted from Canvas. 

Online Learning is working to resolve this issue and are hopeful that we can restore all courses by 5pm today. 

We believe we have detected the root of the issue. Please follow the steps below and see if your courses display

1. Access your Canvas dashboard.
2. On the left-hand side, click “Courses”.
3. At the bottom of the list, click “All courses”.
4. Scroll down to “Past Enrollments” and check to see if your courses display.
If your course(s) display under “Past Enrollments” but not under “Course” or on your dashboard, please email Online Learning at () with your name, email, and the course(s) that have disappeared.

Regards,

Online Learning  

Non-traditional student

What I do has been given many titles: Professor of Practice, Teaching Professor, Clinical Professor, Instructional Professor. I am not a classic academic, although I do research.

My intentional student has always been the non-traditional student. Why? Because I have never felt greater, more immediate power to effect social change than when I teach. Not merely in the information I may impart, but in the professional behaviors I may teach. The disciplines of maturity and scholarship. Many students I teach may not have had a professional in the home growing up, so how can we begin to expect them to understand professional behavior? Why and how?

When a student gets angry at me, rarely, I make them an offer. Let’s not do this now at the beginning of class. I have to start class. Come see me after class is done and let’s make an appointment to discuss this. Come see me in my office during office hours and let me show you how to disagree with your boss and not get fired. Then, I will reconsider your grade (and, likely improve it if they accept my offer).

I am a first generation college student. We didn’t have a dictionary in the house when I was in grade school, and I am the youngest of six. My parents had to buy me a dictionary because I needed it and wanted it for school. Lovingly, my parents and my brothers would make fun of my interest in school.

I refuse to allow in my classroom what call “Stinkin’ thinkin'”. I can’t. I’m not good enough. I don’t have what it takes. Others are better than I am. They belong here. I don’t. “Imposter syndrome”, call it what you like. I don’t allow, and I will pause whatever is going on privately, and make the student say, in the words of the (joke) great Dr. Stuart Smalley, who teaches at SNLU, “I’m good enough. I’m smart enough. And, gosh darnit, people like me.” They don’t get the points until they say the magic words. And, when the bad habit rears its ugly head again, the magic words, or no points.

When I took my students on a field trip to the Motorola system staging area where they could see all the engineers integrating all the equipment before shipment, one of my students paid me a great compliment and said, “Mr. McCormick, that was tight.”

What a profound honor, privilege, & grace in this life, to be entrusted, even momentarily, with the temporary care & safety of other peoples' children…Truly abusive teachers should not be tolerated. Neither should truly abusive students. Less is cowardly, unloving of young people & their joy, now and future. "Education is not preparation for life; education is life itself." -John Dewey, "Education comes from within; you get it by struggle and effort and thought." -Napoleon Hill