Canvas 4

Course Deletions

URGENT: Canvas Course Deletions

MEMO: 

To: Faculty and Students

From: Online Learning 

Date: 12/18/2020

Subject: Course Deletions

At approximately 8am, ET Online Learning identified system errors coming from Instructure Canvas’ servers that have been causing entire courses to be deleted from Canvas. 

Online Learning is working to resolve this issue and are hopeful that we can restore all courses by 5pm today. 

If you notice your course is gone, do not panic. Please use Ellie or email to submit an Online Learning Help Desk ticket and we will be sure to restore all course content as soon as possible. 

We will send post an update in Canvas once the issue is resolved and Instructure Canvas has confirmed that they are no longer have server issues. 

Thank you for your patience, 

Online Learning  

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