Canvas 2

Course Deletions UPDATE

URGENT: Canvas Course Deletions Update

MEMO: 

To: Faculty and Students

From: Online Learning 

Date: 12/18/2020

Subject: Course Deletions

At approximately 8am, ET Online Learning identified system errors coming from Instructure Canvas’ servers that have been causing entire courses to be deleted from Canvas. 

Online Learning is working to resolve this issue and are hopeful that we can restore all courses by 5pm today. 

We believe we have detected the root of the issue. Please follow the steps below and see if your courses display

1. Access your Canvas dashboard.
2. On the left-hand side, click “Courses”.
3. At the bottom of the list, click “All courses”.
4. Scroll down to “Past Enrollments” and check to see if your courses display.
If your course(s) display under “Past Enrollments” but not under “Course” or on your dashboard, please email Online Learning at () with your name, email, and the course(s) that have disappeared.

Regards,

Online Learning  

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